Shipping & Returns Page

Shipping Information

Processing Time

  • Standard wholesale orders are processed within 5–10 business days.

  • Custom engraving orders may take longer depending on the complexity and quantity.

Shipping Methods

  • We ship via major carriers (UPS, FedEx, USPS, DHL) depending on your location.

  • Expedited shipping is available for urgent orders—contact us for options.

Shipping Costs

  • Shipping costs vary based on order size, weight, and destination.

  • For large or international orders, we provide custom shipping quotes.

International Shipping

  • We ship worldwide. Customs fees or import taxes may apply for international orders and are the responsibility of the recipient.

Order Tracking

  • All orders come with a tracking number, emailed once the order ships.

  • You can monitor your shipment’s progress until delivery.

 

 Returns & Exchanges

Defective or Damaged Items

  • We inspect every order before shipping, but if an item arrives damaged or defective, please contact us within 7 days of receipt.

  • We will replace or refund defective items promptly.

Non-Defective Items

  • Due to the nature of wholesale and bulk orders, returns for non-defective items are generally not accepted.

  • Please verify your order details carefully before purchasing.

How to Initiate a Return

  1. Contact our Wholesale Support team via email or phone.

  2. Provide your order number, item details, and photos (if applicable).

  3. Our team will guide you through the return or replacement process.

Exchanges

  • Exchanges for defective items are processed immediately once the item is received.

  • For custom engraving, exchanges may be limited—contact us for details.

 

Pro Tips for Wholesale Customers

  • Plan your bulk orders ahead to account for processing and shipping times.

  • For large or recurring orders, contact us for priority handling and discounted shipping rates.

  • Always check your shipping address and order details before finalizing the purchase.